I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. I used the chat feature again in January to try to figure out where my two other dresses were. -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. . Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago , over 6 weeks. Registered: 04-01-2009. on 10-08-2013 09:47. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Tip for consumers:Returns usually only give store credit. Sky Phone Number 2. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. It makes total sense why they only give you store credit, or else they'd be out of business! I am beyond disappointed in this company and its respect for its customers. I ordered 4 items and once I received 2 of them and saw how bad the quality was. | Read 5,961-5,980 Reviews out of 6,594 LUCY IN THE SKY IS OUR GO TO! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. It is the size of a T-shirt. With no warning either time. I wear a size 12, and the size 12 they shipped me barely fit over one leg. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can email us at [email protected]! My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Do not purchase from Lucy in the Sky. Hi Chloe, Thanks for your feedback. Hi! Intellectual Property, Software and Content. Hi Lily, there is a dress i like but it is all out of stock. Feel free to reach out to us at [email protected] if you have any other questions:) The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Did all refunds go to store credit or were some people able to get a full proper refund? We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. My advice to anyone. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. All orders are subject to availability and confirmation of the order price. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Phone Email. Excellent Customer Service, Quality Name Brands. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. If i order now when i will receive it? It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. i am from spain. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. -Kate. Please email us at [email protected] so we can look into your refund for you. "lucy in the sky. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. We had the same issue. Please read the email in full, there may be pertinent details which may have been missed. I ordered a dress on 9/18. Thanks for your feedback. You can reach out to us via email at [email protected] or via Live Chat during our business hours. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Please make sure that the style is in original condition otherwise it may be sent back to you. Customer service is awful. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We're so glad that our customer service team was able to assist you. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. I will definitely order from this website again. Don't waste your time or money, just go somewhere else! Check out what 6,964 people have written so far, and share your own experience. We would suggest to double check your card details. Please email us at [email protected] so we can assist you sooner. Please emails us at [email protected] so we can better assist you. this was for a very special event and now i have no outfit and no resolution to this. Help and support; Contact BT; Back. They weren't prepared for homecoming season and got behind. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Service 527 In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. I'm convinced company is run out of a basement and lack computer skill to process anything. Our styles are designed exclusively in Los Angeles. 5726 Solutions. However, this is out of over three hundred reviews. You should check this page from time to time to ensure that you are happy with any changes. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. You must not establish a link from any website that is not owned by you. If anything else you can email us at [email protected]. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Both dresses arrived back to back and they looked nothing like it did online. Why would I need store credit when I already purchased the 3rd dress. We're so sorry to hear issues with your order. This site promises to ship an item by a certain date. Sky's customer service number. Horrible return policy. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. We do not provide information to these agencies or companies for marketing or commercial purposes. If you believe your item is faulty, please contact our Customer Service team viavia email to [email protected] your order number, photo of the fault and a brief description. I've never encountered an online retailer like this. -Kate. Absolutely terrible customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I reached out 5 days ago to see where it was. HELP & SUPPORT. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Hi Bailey! I was horrified. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. WHAT INFORMATION DO WE SHARE WITH OTHERS? If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. DO YOU SHIP INTERNATIONALLY? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. I have never been able to complete a return that quickly. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Thanks for your feedback. 1860 500 6633 is Tata Sky WhatsApp customer care number. I feel tricked and pissed off. If the issue persists, we would suggest to follow up with your bank. - Kate. Then, the item never ships. Store credit took weeks. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. I foresee no dress, no money returned and no reply. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Very professional. I DO NOT RECOMMEND THIS COMPANY! I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! We'd love to hear from you so that we can find a resolution. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). We therefore have no responsibility or liability for the content and activities of these linked sites. Thanks for your feedback. Hi Carol, Thanks for your feedback. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Thanks for your feedback. . Customer service contacts and company information. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. We're sorry to hear about the sizing issue. BROADBAND. -Kate. Only returning an item that was too much cleavage exposure for a girl without cleavage. We do try and post a disclaimer that this does happen with sequin styles. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. They have horrible customer service and cannot call because it's a bogus phone number. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. We're so sorry to hear that you have not received your refund yet. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please read the product description of each item carefully before purchasing. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. -Kate. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. - Kate, Hi Gosset! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Please let us know if we can help any further. . Yes, it says so on the website -- READ THE FINE PRINT. I placed an order and was waiting for more than a month. Hi Melissa, This Privacy Policy Statement only covers our Website and does not cover any other website. We're sorry to hear about your disappointment with our return policy. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Contacts: Adam Russell [email protected] Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. I am telling all my friends how bad the quality is and to never order from them. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please email us at [email protected] if anything else. The package was never opened -- and sent back immediately. Search Full List of Executives. Please emails us at [email protected] so that we can better assist you. | Read 5,941-5,960 Reviews out of 6,586 Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Contact Us. By December they were all expected to arrive, but none of them had even shipped. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. I regret buying anything from them. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Do not buy from them. - Check in with your local post office, as packages are often held there for pick up. Her real name is Carmen and she is secretive about her backstory. Ordered my daughter a winter formal dress. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate. Email: [email protected] - replies within 24 business hours. Saved jobs This isn't a real company. -Kate. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? This has been quite frustrating. Once a order has been shipped this cannot be canceled. I HIGHLY recommend NOT ordering from this place. Yes. It fits exactly to measurements specified in the skirt section for sure! Lucy In The Sky consumer reviews, complaints, customer service. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? | Read 181-200 Reviews out of 6,679 They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Please reach out to us for the advanced credit prior to making a new order! Yes, the one dress I never received was . We're sorry to hear that you had issues with your order. We may contract with other. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. These numbers are generally staffed between the hours of 7 am to 11 pm every day. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at [email protected] via Live Chat during business hours and we will resend you your confirmation. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. The 24/7 chat is turned off and nobody bothered to respond to my email. I ordered a size larger and they still didn't fit. 2023 Trustpilot, Inc. All rights reserved. Lucy in the Sky, Inc may change this policy from time to time by updating this page. It said delivery between 9/30 and 10/12. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I ordered the Kayden Dress in black. Ordered a dress for my daughter homecoming and it NEVER came. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Lucy in the sky is our GO TO for all things special occasion. If you order multiple styles with different delivery dates, they may ship separately. But Sarah S got my exchange going and it will make it in time! Products used:None package arrived too late. These companies are a dime a dozen, you can 100% find another that actually values customer service. Business days do not include weekends or public holdiays. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. In the case of any change-of-mind or sizing issues, we offer store credit. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. There is no phone number and the chat has been disabled. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Poor Customer Service! The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) See actions taken by the people who manage and post content. We do not save your payment method details on our website. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. 0818 719 819. Tip for consumers:Pay attention to shipping times. Their trendy collections are always changing and they offer many sales. The quality of clothing is so bad. Do you agree with Lucy in the Sky's 4-star rating? -Kate. If you are in between sizes, we would generally suggest to order a size up. How would you even know if something would fit or if you'd like the quality? The dresses were way too short - they barely covered my butt. Our cut-off for same-day express shipping is 1pm Pacific Time. Thanks for your feedback. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Hi Teagan, Thanks for your feedback. Technical support.
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